End-users experiencing issues with the Okta Browser Plugin can resolve them by performing basic troubleshooting steps. These steps include updating the browser and plugin, clearing the cache, and resetting the plugin settings.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Okta Browser Plugin
• End-User

What are the basic steps for end users to troubleshoot the Okta Browser Plugin?

End-users can perform the following basic troubleshooting steps to resolve issues with the Okta Browser Plugin.

1. Update the browser to the latest version.
2. Update the Okta Browser Plugin to the latest version.
3. Disable any JavaScript blockers or firewalls that impact the browser or plugin.
4. Reset the Okta Browser Plugin by navigating to Extensions, selecting the Okta Browser Plugin, choosing the Settings gear icon , scrolling to the bottom, and selecting Reset Plugin.
5. Alternatively, open the Okta Browser Plugin, select Options, and select Reset Plugin.

6. Clear the browser cache and cookies.
7. Restart the browser.
8. Uninstall and reinstall the Okta Browser Plugin.

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