How to Troubleshoot Okta Browser Plugin
Jul 24, 2024
Okta Classic Engine
Okta Identity Engine
Administration
Overview
This article provides a list of basic troubleshooting steps for end-users when the Okta Browser Plugin is having issues.
Applies To
- End-User
- Okta Browser Plugin
- Okta Classic Engine
- Okta Identity Engine (OIE)
Solution
- Ensure the User's Browser Version is the most recent one.
- Ensure the Okta Browser Plugin is updated to the latest version.
- Ensure the User has no Javascript blockers or firewalls that could impact the Browser/Plugin.
- Reset the Okta Browser Plugin from Extensions > Okta Browser Plugin >
(Settings Gear) > Scroll to the bottom and click Reset Plugin.
- Clear the browser cache & cookies.
- Restart the browser.
- Uninstall and reinstall the Okta Browser Plugin.
Related References
- Browser Plugin Does Not Auto-Submit When Using Template 2 Page Plugin App
- How do I retrieve Okta Browser Plugin logs?
- Okta Browser Plugin Does Not Prompt to Save Password
- Okta Browser Plugin Doesn't Work When Connected to Twingate VPN
- Okta Browser Plugin Time Discrepancy Issues
- Okta Dashboard Missing Okta Plugin Installation
- Safari Browser Keeps Prompting for Okta Browser Plugin Installation
- The Okta Browser Plugin Does Not Work in Internet Explorer (IE) Mode on Microsoft Edge
