How to Retrieve Okta Browser Plugin Logs

This article describes how to retrieve Okta Browser Plugin logs.

• All Browsers
• Okta Identity Engine (OIE)
• Okta Classic Engine

1. Click the Okta Plugin "O" icon in the upper-right corner of the browser.

2. Type /settings in the Search for an app field and hit Enter.

3. Check Enable Logging and click anywhere in the browser to close the menu.

4. Open the browser's developer console (press F12 or Fn + F12).

   • NOTE: If attempting to capture logs during the launch of a SWA app, open the console in the new browser tab that is created.

5. For Internet Explorer and Firefox:

   1. In the Developer Tools pane, ensure the Console is selected.

   2. Right-click the log content and click Copy all (Select All for Firefox).

   3. Paste the content to a text editor of choice and save the file (we recommend saving with a .log extension).

6. For Google Chrome and Edge:

   1. In the Developer Tools pane, ensure the Console is selected.

   2. Click the blue gear icon in the upper-right corner of the pane and ensure that the Preserve Log option is checked.

   

   3. In the console pane, highlight the desired text, right-click the selection, and choose Save as.
7. For Safari:
   1. To open Developer Tools in Safari, first enable the Develop menu by going to Safari > Preferences> Advanced and checking the box for Show Develop menu in menu bar. Once enabled, the tools from the new Develop menu in the menu bar can be accessed, or a shortcut can be used, such as Option + Command + C.
   2. In the Developer Tools pane, ensure the Console is selected.
   3. Look for the Preserve Log option in the top filter bar of the Console.
      
      • NOTE: If the Preserve Log option is not visible, click the (☰) circle:

1. 4. In the console pane, highlight the desired text, right-click the selection, select Copy Selected/Save selected, and choose Save as.