KaiK.58178 (Customer) asked a question.
How can i reset Okta Verify after I deleted Okta Vefiy App without backup
Trial account registered with work email.
- Paul S. (Okta, Inc.)
Hello @KaiK.58178 (Customer) Thank you for posting on our Community page!
We understand that you require assistance with account recovery. Free trial/Developer account credentials or MFA cannot be accessed by anyone outside of the primary account administrator. Therefore, Okta is unable to access or reset your password or MFA.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
You may, however, create a new free trial/Developer account. We encourage you to save the credentials to ensure access in the future.
Also please note that if you have a Paid Service with Okta, you can open a case with support for additional assistance.
Thank you for reaching out to our Community and have a great day!
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Expand Post - KaiK.58178 (Customer)
when i try to create a new developer account with my work email it says the account already exists.
- Paul S. (Okta, Inc.)
Hello @KaiK.58178 (Customer) In order to create a new Okta account, you will need to use a different email address, the one used can not be used again.
Thank you for reaching out to our Community and have a great day!
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Expand Post - Mihai N. (Okta, Inc.)
Updating this response for ease of access and reference:
Overview
An administrator can lose access to an Okta Integrator or Developer account when the authentication device is unavailable. Recovery depends on self-service configuration, account type, or creating a new account with a different email address. An administrator attempts to sign in to an Okta Integrator account but cannot authenticate due to a lost or broken device. Attempting to sign up for a new account with the same email address results in the following error message:
An Okta Integrator Free Plan org already exists for the email provided
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Developer Edition
- Okta Integrator Account
Cause
The administrator loses or breaks the authentication device used for Okta Verify, and the organization lacks alternative authentication methods or backup administrators. Okta prevents creating a new account with the same email address because the original organization still exists.
Solution
What are the recovery options for a free Okta Integrator account?
Administrators can only recover free trial, developer, and integrator accounts via self-service if the organization has configured the appropriate policies and backup accounts. Review the Recovery Steps In Case Of Developer Edition Org Admin Account Lockout Post MFA Enforcement article for potential self-service recovery methods.
Support options for Independent Software Vendors and paid accounts.
Administrators with paid accounts or published applications can explore the following support options to regain access.
- Independent Software Vendors (ISVs) with published applications in the Okta Integration Network (OIN) can send an email to developers@okta.com with the subject: "ISV - <issue description>".
- Administrators with a paid production or developer account can open a case via the Okta Support site or call the support line. Review the Okta Administrator Is Locked Out And Cannot Sign In article for contact numbers. Okta requires a Customer Support Account ID.
- If these options are unavailable, contact the Okta Account Executive or Customer Success Manager to engage the Support team.
- Administrators can also contact Okta Sales to discuss acquiring Okta Support services.
How is a new account created when recovery is unavailable?
If no paid developer or production account is available and self-service recovery fails, the only option is to sign up for a new free trial or integrator account using a different email address.
Can an inaccessible Okta Integrator organization be deleted to reuse the email address?
Deleting a free plan organization to reuse the email address is not an option. Free trial and integrator organizations fall outside the scope of support. Okta automatically deactivates trial organizations once the trial period elapses. Integrator organizations do not expire, but Okta automatically deactivates them after 180 days of inactivity unless the administrator submits an application to the OIN. Review the Organization Defaults documentation for more details.
Administrators can submit a request for data deletion for privacy reasons via the Okta Privacy Preferences form.
NOTE: A separate team handles this process, and it is not intended for email address reuse.
Summary
Recover an Okta Integrator account using self-service options, contact support for paid accounts, or create a new account with a different email address.
Regards.
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Expand Post
Updating this response for ease of access and reference:
Overview
An administrator can lose access to an Okta Integrator or Developer account when the authentication device is unavailable. Recovery depends on self-service configuration, account type, or creating a new account with a different email address. An administrator attempts to sign in to an Okta Integrator account but cannot authenticate due to a lost or broken device. Attempting to sign up for a new account with the same email address results in the following error message:
An Okta Integrator Free Plan org already exists for the email provided
Applies To
Cause
The administrator loses or breaks the authentication device used for Okta Verify, and the organization lacks alternative authentication methods or backup administrators. Okta prevents creating a new account with the same email address because the original organization still exists.
Solution
What are the recovery options for a free Okta Integrator account?
Administrators can only recover free trial, developer, and integrator accounts via self-service if the organization has configured the appropriate policies and backup accounts. Review the Recovery Steps In Case Of Developer Edition Org Admin Account Lockout Post MFA Enforcement article for potential self-service recovery methods.
Support options for Independent Software Vendors and paid accounts.
Administrators with paid accounts or published applications can explore the following support options to regain access.
How is a new account created when recovery is unavailable?
If no paid developer or production account is available and self-service recovery fails, the only option is to sign up for a new free trial or integrator account using a different email address.
Can an inaccessible Okta Integrator organization be deleted to reuse the email address?
Deleting a free plan organization to reuse the email address is not an option. Free trial and integrator organizations fall outside the scope of support. Okta automatically deactivates trial organizations once the trial period elapses. Integrator organizations do not expire, but Okta automatically deactivates them after 180 days of inactivity unless the administrator submits an application to the OIN. Review the Organization Defaults documentation for more details.
Administrators can submit a request for data deletion for privacy reasons via the Okta Privacy Preferences form.
NOTE: A separate team handles this process, and it is not intended for email address reuse.
Summary
Recover an Okta Integrator account using self-service options, contact support for paid accounts, or create a new account with a different email address.
Regards.
--
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