An Okta administrator loses access to an Okta tenant and cannot sign in. To restore access, contact another active Super Administrator within the organization or call Okta Support for technical assistance. Okta Support cannot create administrators, modify user attributes, or apply administrator roles to non-administrator users.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Group Administrator
• Super Administrator

How does a locked-out Okta administrator restore access?

Restore access by contacting another active Super Administrator or reaching out to Okta Support using the regional phone numbers.

1. Contact another active Super Administrator within the organization to restore access via the Okta Admin Console.
   NOTE: Okta Support cannot perform the following administrative changes:

• Create or add administrator users for any standard or custom role, such as Super Administrator, Organization Administrator, or Group Administrator.
• Add or modify user attributes, such as phone numbers or email addresses.
• Apply an administrator role to a non-administrator user.

2. Call the primary numbers for technical assistance based on the region if the organization lacks another active Super Administrator.

What are the Okta Support phone numbers for the AMER region?

Review the following list to find the appropriate Okta Support phone number for the AMER region.

• United States: 1-800-425-1267
• US Support (Direct Line/Super Administrators): 1-800-219-0964

What are the Okta Support phone numbers for the EMEA region?

Review the following list to find the appropriate Okta Support phone number for the EMEA region.

• United Kingdom: +44 (0) 800 8085574
• Netherlands: +31 (0) 800 0224471
• France: +33 (0) 800 914949
• Germany: +49 800 723 4788
• Sweden: +46 (200) 123771
• Spain: +34 (900) 993228
• Denmark: +45 (808) 20120
• Belgium: +32 (800) 54403
• Finland: +358 (800) 416274
• Israel: +972 (1809) 349194
• Ireland: +353 (1800) 816436

What are the Okta Support phone numbers for the APAC region?

Review the following list to find the appropriate Okta Support phone number for the APAC region.

• Australia: 1800 095 441
• India: 000 (800) 0402443

NOTE: Okta Support requires a Customer Support ID when calling for assistance. If this ID is unavailable, reach out to the Account Executive or Customer Success Manager for assistance.

NOTE: Maintain more than one active Super Administrator to avoid permanent lockout situations.

Related References

• Create an admin role assignment using an admin
• Standard administrator roles and permissions