sunilj.84573 (Customer) asked a question.
My phone has been reset, but I am still using the same device. If I logged in developer OKTA to configure the device, getting OKTA verify app.
Could you please assist me with reactivating the Okta verify app on the same phone?
Developer OKTA: https://integrator-8887906.okta.com
Hello @sunilj.84573 (Customer) Thank you for posting on our Community page!
We understand that you require assistance with account recovery. Free trial/Developer account credentials or MFA cannot be accessed by anyone outside of the primary account administrator. Therefore, Okta is unable to access or reset your username and password or MFA.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
You may, however, create a new free trial/Developer account. We encourage you to save the credentials to ensure access in the future.
Also please note that if you have a Paid Service with Okta, you can open a case with support for additional assistance.
Thank you for reaching out to our Community and have a great day!
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I am the primary account administrator 😅 for my OKTA developer account. Whenever I tried to login it will ask password and Enter code from Okta Verify app. This time phone got reset. Need help instead of asking OKTA verify, is it possible mail verification
Hello @sunilj.84573 (Customer) Developer account do not have access to Support to receive assistance on this matter. Unfortunately there is nothing we can do from our side.
Thank you for reaching out to our Community and have a great day!
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Updating this response for ease of access and reference:
Overview
An administrator can lose access to an Okta Integrator or Developer account when the authentication device is unavailable. Recovery depends on self-service configuration, account type, or creating a new account with a different email address. An administrator attempts to sign in to an Okta Integrator account but cannot authenticate due to a lost or broken device. Attempting to sign up for a new account with the same email address results in the following error message:
An Okta Integrator Free Plan org already exists for the email provided
Applies To
Cause
The administrator loses or breaks the authentication device used for Okta Verify, and the organization lacks alternative authentication methods or backup administrators. Okta prevents creating a new account with the same email address because the original organization still exists.
Solution
What are the recovery options for a free Okta Integrator account?
Administrators can only recover free trial, developer, and integrator accounts via self-service if the organization has configured the appropriate policies and backup accounts. Review the Recovery Steps In Case Of Developer Edition Org Admin Account Lockout Post MFA Enforcement article for potential self-service recovery methods.
Support options for Independent Software Vendors and paid accounts.
Administrators with paid accounts or published applications can explore the following support options to regain access.
How is a new account created when recovery is unavailable?
If no paid developer or production account is available and self-service recovery fails, the only option is to sign up for a new free trial or integrator account using a different email address.
Can an inaccessible Okta Integrator organization be deleted to reuse the email address?
Deleting a free plan organization to reuse the email address is not an option. Free trial and integrator organizations fall outside the scope of support. Okta automatically deactivates trial organizations once the trial period elapses. Integrator organizations do not expire, but Okta automatically deactivates them after 180 days of inactivity unless the administrator submits an application to the OIN. Review the Organization Defaults documentation for more details.
Administrators can submit a request for data deletion for privacy reasons via the Okta Privacy Preferences form.
NOTE: A separate team handles this process, and it is not intended for email address reuse.
Summary
Recover an Okta Integrator account using self-service options, contact support for paid accounts, or create a new account with a different email address.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Updating this response for ease of access and reference:
Overview
An administrator can lose access to an Okta Integrator or Developer account when the authentication device is unavailable. Recovery depends on self-service configuration, account type, or creating a new account with a different email address. An administrator attempts to sign in to an Okta Integrator account but cannot authenticate due to a lost or broken device. Attempting to sign up for a new account with the same email address results in the following error message:
An Okta Integrator Free Plan org already exists for the email provided
Applies To
Cause
The administrator loses or breaks the authentication device used for Okta Verify, and the organization lacks alternative authentication methods or backup administrators. Okta prevents creating a new account with the same email address because the original organization still exists.
Solution
What are the recovery options for a free Okta Integrator account?
Administrators can only recover free trial, developer, and integrator accounts via self-service if the organization has configured the appropriate policies and backup accounts. Review the Recovery Steps In Case Of Developer Edition Org Admin Account Lockout Post MFA Enforcement article for potential self-service recovery methods.
Support options for Independent Software Vendors and paid accounts.
Administrators with paid accounts or published applications can explore the following support options to regain access.
How is a new account created when recovery is unavailable?
If no paid developer or production account is available and self-service recovery fails, the only option is to sign up for a new free trial or integrator account using a different email address.
Can an inaccessible Okta Integrator organization be deleted to reuse the email address?
Deleting a free plan organization to reuse the email address is not an option. Free trial and integrator organizations fall outside the scope of support. Okta automatically deactivates trial organizations once the trial period elapses. Integrator organizations do not expire, but Okta automatically deactivates them after 180 days of inactivity unless the administrator submits an application to the OIN. Review the Organization Defaults documentation for more details.
Administrators can submit a request for data deletion for privacy reasons via the Okta Privacy Preferences form.
NOTE: A separate team handles this process, and it is not intended for email address reuse.
Summary
Recover an Okta Integrator account using self-service options, contact support for paid accounts, or create a new account with a different email address.
Regards.
--
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