LaurenS.08616 (Customer) asked a question.
Okta Loop of Eternal Death after Restoring Prior iCloud backup on iPhone
After restoring my iPhone to a prior backup in iCloud I attempted to re-sign into my work email which requires Okta authentication. However, I consistently am in the cycle of adding the account, and it forcing me back to the sign-in screen.
Our IT Lead at our company has reset my login authenticators, but continue not being able to sign in or access my work email on my iphone. Please advise.
Hello @LaurenS.08616 (Customer) Thank you for posting on our Community page!
If during the restoration of your phone the MFA account in your Okta verify might have been removed, in this case you Okta admin needs to reset the MFA for your account.
If MFA reset has been done, your Okta administrator should be able to review the logs and see what could cause this issue, might be a policy blocking your access.
If they are unable to find the root cause, they can open a case with Support for additional assistance with this matter.
Thank you for reaching out to our Community and have a great day!
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