User17321220942378504336 (Customer) asked a question.
I have a test dev Okta account and had two-factor authentication (2FA) set up, but I accidentally deleted the app from my phone. I reinstalled the app but don’t know how to get the QR code to add my account back. Every time asked me to input code that I don't have
Hello @User17321220942378504336 (Customer) , thank you for contacting Okta Community.
Ideally, if there is another Super Admin in the org with access, they would be able to reset your MFA.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
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Hello @Diana Lepedus,
Thank you for your response.
I’m using a developer account, and my company admin confirmed that they’re unable to assist with this issue.
The problem is that I cannot create a new account with the same business email because it always redirects me to the existing one, requesting an OTP. Who can I contact to request the deletion of my current developer account?
Additionally, creating a new account with a personal email isn’t an option, as it’s not allowed.
I would greatly appreciate your assistance in deleting my existing developer account so that I can set up a new one.
Thank you
SASHA DARRIS
[redacted by moderator]
Hello @User17321220942378504336 (Customer) , if your Dev org is affiliated with your company, and your company has a paid account, they can use the paid account to open a case with Support. In this scenario, the admin opening the case will need to specify the impacted org's URL.
If your company has a paid account, they can reach out to the Account Executive as well. They can engage with the Support team.
If you want to decommission an org, email us at community@okta.com. However, there is a chance you won't be able to reuse the email address.
Regards.
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Help others in the community by liking or hitting Select as Best if this response helped you.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @User17321220942378504336 (Customer) , thank you for contacting Okta Community.
Ideally, if there is another Super Admin in the org with access, they would be able to reset your MFA.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.