00u4g3z04rrwGkVWa2p71.562550329560332E12 (Customer) asked a question.
I have moved to using a new device and need to add the QR code for my existing accounts.
How do I get a new QR code issued for an account that has been and is already actively registered with an existing device.
Hello @00u4g3z04rrwGkVWa2p71.562550329560332E12 (Customer) ,
Okta Verify works by binding to your physical phone hardware and the installed software instance. Okta Verify only works on one device for each Okta account. Uninstalling Okta Verify, Changing Phones, Transferring or Restoring your Phone Data, using Mobile Phone Cleaning Apps, or Resetting your Phone are some of the things that may result in the binding being broken between your phone and Okta Verify, and you will need to re-enroll your device in Okta Verify. To do this, you’ll need to contact your organization's IT department.
However, you may be able to reset Okta Verify yourself. Check out https://support.okta.com/help/s/article/Resetting-your-Okta-Verify-Token?language=en_US.
If you're unable to follow the steps in this document, or the option to select another factor isn't available, then please contact your IT Department and they will be able to assist you and get you up and running.
Thanks!
Tim
Okta, Inc.
Go to okta dashboard -> settings -> extra verifications. Remove "Okta Verify". The remove button changes to "Set up" which will get you to a new QR code.
Hola Randal
el problema es que para eliminar "Okta Verify" me pide el código y ese se quedo en el otro celular
Very helpful! A simple process that is buried down in the UI. Thank you, Randal, Google Search and Okta Community for helping me solve this.
Background, my iPhone updated. Password no longer worked. Had to reset my phone, reinstall apps, etc. OKTA Verify no longer worked.
1) Happy OKTA has heightened security in mind
2) Couldn't from a self-service perspective, figure out how to get OKTA Verify working again (outside of SMS).
3) Finally Google pointed me to this community site.
"John Hannibal Smith" (A-Team) - "I love it when a plan comes together" 😀
Hi @ygcna (ygcna), @t2x5j (t2x5j) , and all others,
I've found that the only real way to effectively set a new Okta Verify on a new phone is to contact a Customer Help Desk support person of the organisation that is using Okta (contact Okta itself will no be useful) and ask them to trigger a Okta Verify reset. I the device has been lost it would of course be best to reactive the account and update all security credentials, even possible change the login name (this can be different than the primary email used for communication).
Okta has provided quite good functionality to support Help Desk operations and it is up to the organisation that choose to use Okta to provide adequate support using this. Setting up help desk support should be part of their project planning to us Okta.
Hello,
I have the same problem to sign in back in OKTA, i don´t know where to get QR code to scan it.
Hi @8s1i6 (8s1i6) , A QR code activation is emailed to the primary email address of your Okta account, this is usually the same as your login.
If you are having problems with this you will need to contact the organisation that has setup Okta for you to use and see if they can reset Okta Verify and/or your account so you get a new one. When doing this check that they have the correct email address.
Okta the company is not able to support this as it's managed by the organisation that has decided to use Okta.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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For an updated information to include OIE configuration, please also see our article below:
https://support.okta.com/help/s/article/okta-verify-does-not-work-on-new-or-restored-mobile-device
Regards.
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