
AmineS.91845 (Customer) asked a question.
Hi,
We have a CSV integration that is working fine. However today, when trying to import our CSV (containing update for some users), Okta displayed a warning "This choice creates a conflict".
Looking at it, it seems that the Username taken from the CSV is not the value we are expecting. I tried to look within our configuration to retreive the mapping for the Username, but I was not able to find it. When looking at the app, it says to look at the "Sign On setting", that we don't have...
Any idea to troubleshoot this issue?
Thank you a lot for your help

This looks similar to when we run imports from an external app (Workday) that matches on first name and last name and has conflicts because multiple accounts exist with the same first name and last name. To resolve this we press the gray arrow which is found on the right side of your image you provided. This brings up options where we can search and select an account which then resolves the conflict.