AdilI.79129 (Customer) asked a question.
We have AD syncing users with OKTA and provisionig apps. All of sudden some of the users are not provisioined with Atlassian-Confluence app, upon checking we found error User provisioning failed with msg Matching user not found.I am wondering whats caused this as all other users can access Confluence except these.
Any help is appreciated
Hello @AdilI.79129 (Customer) Thank you for reacting out to our Community!
Do you have "Create users" option enabled in the To app section of the Provisioning Tab? If that option is not enabled Okta can not find a profile to link to user and the application on Okta side would not have the permission to create the user on Atlassian side.
Please see out provisioning doc for the app:
https://saml-doc.okta.com/Provisioning_Docs/Jira_Cloud_Provisioning#configuration
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Hello @AdilI.79129 (Customer) Thank you for reacting out to our Community!
Do you have "Create users" option enabled in the To app section of the Provisioning Tab? If that option is not enabled Okta can not find a profile to link to user and the application on Okta side would not have the permission to create the user on Atlassian side.
Please see out provisioning doc for the app:
https://saml-doc.okta.com/Provisioning_Docs/Jira_Cloud_Provisioning#configuration
Community members help others by clicking Like or Select as Best on responses. Try it today.
Earn Today: New Okta Community Badges Have Arrived
Ask the Experts: Okta Device Access Product Team Now Thru 3/22