simwh (simwh) asked a question.
Hi
Is there a way to reset a users security question in OKTA.
We have been having issues where a user will forget their password and cant reset the security question if they forgot it
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi Abdoulaye Ndoye ,
From the end user dashboard you can reset the security question . Once logged in you will need to hoover your name and go to Settings on the to side of the screen. Select Security Methods > From there you can remove/add the security question .
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
That's great if the end user can get to their dashboard. However, in this case the end user can't get to their dashboard because they don't know the answer to their security question! How are admins supposed to help these users?
Click on the User's account, click on Reset Password button, select Temporary Password. Copy the temp password and send it the user. They will have to log into Okta, click on their Name in the upper right corner and select Settings then Edit Profile to update their Security Question/Response.
If you have already reset their password (sent out the reset email) you will need to Suspend the user, then Reactivate the user. Then you will be able to Reset their Password by generating the Temporary Password.