SooC.85880 (Customer) asked a question.
I forgot the security answer so I cannot proceed the new radius agent installation when prompting me to answer security question of the current account. What if I reset security question and will it cause any impact to current radius agent for user authentication?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @SooC.85880 (Customer),
There are two security questions in Okta. There is a security question used with MFA, and there is a separate security question for self-service recovery, which includes password resets. Resetting the security question for MFA will not reset the security question for self-service recovery.
There is no option for an admin to reset the security question for self-service recovery. If the user has forgotten the answer to their security question, they will need to contact an Okta admin to have the password reset. You can reset the password by pulling up the user's profile in the Okta admin console and clicking the "Reset Password" button.
Once the user is able to login again, instruct the user to go to their Okta dashboard, navigate to the Settings page, and then there will be a "Forgot Password Question" box where they can change their security question/answer.
Regards,
Natalia
Okta Inc.
Hello Natalia, understand. The security question mentioned here is MFA. During the Radius Agent installation, it prompts the credentials and security question MFA for the account used to generate token to API access Okta, I forgot this security question and asking if I reset MFA security question on this account will have any impact to other Radius Agent.