7zpf0 (7zpf0) asked a question.
I recently purchased a new iPhone and am running iOS 15.1.
All the apps on my work PC are working with two factor authentication through Okta Verify on my phone. I am also able to run apps in the same way on my personal computer, which is a MacBook. However, on my phone, when I open an application and am prompted for my credentials, Username and Password (Powered by Okta), I am met with the error 'Unable to sign in'.
Hello @7zpf0 (7zpf0),
Okta Verify works by binding to your physical phone hardware and the installed software instance.
Okta Verify only works on one device for each Okta account. Uninstalling Okta Verify, Changing Phones, Transferring or Restoring your Phone Data, using Mobile Phone Cleaning Apps, or Resetting your Phone are some of the things that may result in the binding being broken between your phone and Okta Verify, and you will need to re-enroll your device in Okta Verify. To do this, you’ll need to contact your organization's IT department.
However, you may be able to reset Okta Verify yourself. Check out https://support.okta.com/help/s/article/Resetting-your-Okta-Verify-Token?language=en_US. If you're unable to follow the steps in this document, or the option to select another factor isn't available, then please contact your IT Department and they will be able to assist you and get you up and running.
Regards,
Natalia
Okta Inc.
Okta Verify is working on my phone.
All the apps on my laptop are working with two factor authentication through Okta Verify. However, when I open an application (Like Microsoft Teams, or Outlook) on my phone, and am prompted for my credentials, Username and Password (Powered by Okta), I am met with the error 'Unable to sign in'.
I have reset Okta Verify for my current device, and the issue persists.
Hello @7zpf0 (7zpf0),
Check your device to confirm that these conditions are met:
A) The device time is set to Automatic.
B) Your network connection is stable.
Regards,
Natalia
Okta Inc.
For an updated information to include OIE configuration, please see our articles below:
Regards.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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For an updated information to include OIE configuration, please see our articles below:
https://support.okta.com/help/s/article/receiving-unable-to-sign-in-error-after-enrolling-okta-verify?language=en_US
https://support.okta.com/help/s/article/unable-to-sign-in-error-displays-when-signing-in-to-okta?language=en_US
Regards.
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