TempT.72293 (Customer) asked a question.
Despite using an option Unlock account, I am unable to reverify my account and login into it. This is my admin account which got locked due to several wrong trials. Any help will be great.
Hi @TempT.72293 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the recovery process mentioned in this article, perhaps the method mentioned at step 2 might be an option.
We strongly recommend configuring test users and groups to be used in conjunction with enrollment/authentication policies that would not apply to your admin accounts.
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line at the numbers listed in this article (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @TempT.72293 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the recovery process mentioned in this article, perhaps the method mentioned at step 2 might be an option.
We strongly recommend configuring test users and groups to be used in conjunction with enrollment/authentication policies that would not apply to your admin accounts.
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line at the numbers listed in this article (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
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