Okta Paylocity Provisioning Fails With Matching User Not Found Error
Last Updated:
Identity Governance
Okta Classic Engine
Okta Identity Engine
Overview
Okta generates a provisioning error for Paylocity when the create users setting is disabled in the application provisioning configuration. Enabling the create users setting in the Okta Admin Console resolves this issue. The following error appears during provisioning:
User provisioning failed with msg=[Matching user not found].
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Okta Integration Network (OIN)
- Paylocity Provisioning
Cause
The error occurs because the create users setting is disabled in the Paylocity application provisioning configuration in Okta.
Solution
How is the Paylocity matching user not found error resolved?
Enable the create users setting in the Paylocity application provisioning configuration and retry the failed task.
- Navigate to the Okta Admin Console and go to Applications > Applications.
- Select the Paylocity application.
- Go to the Provisioning tab and select To App in the left settings menu.
- Select Edit.
- Select the Create Users checkbox.
- Select Save.
- Navigate to Dashboard > Tasks.
- Select the failed task and select Retry Selected.
