Atlassian Jira Server Provisioning Flow Fails with Error "Automatic provisioning of user to app Atlassian Jira Server failed: Matching user not found"
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Overview
Atlassian Jira Server provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Atlassian Jira Server failed: Matching user not found.
Applies To
- Atlassian Jira Server
- Provisioning
- Error
Cause
This error is thrown because the Create Users feature is not enabled in the Provisioning settings under Applications > Atlassian Jira Server > Provisioning > To App.
Solution
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Go to Okta Admin Console and navigate to Applications > Applications > Atlassian Jira Server > Provisioning > To App.
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Click Edit. Select the Provisioning Feature Create Users if it is desired to enable it > click the Save button.
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Afterwards, attempt the user provisioning again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After identifying the failed task for the user that should be retried, click on Retry Selected.
