Okta Application Tile Does Not Display on the End-User Dashboard
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
An application tile fails to display on the Okta End-User Dashboard when the user receives the application assignment before the provisioning feature is active. Removing and reassigning the user to the application resolves this issue.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Application Assignments
- User Provisioning
Cause
The issue occurs when the user receives the application assignment before the provisioning feature is active for the application.
Solution
How is the missing application tile issue resolved?
Remove the user from the application assignment, reassign the user to the application, and resolve any provisioning errors in the Okta Admin Console.
- Navigate to the Okta Admin Console.
- Remove the user from the application assignment.
- Assign the user to the application and confirm Okta reports no provisioning errors.
- If provisioning errors occur, navigate to Dashboard > Tasks.
- Search for the specific user and locate the failed task.
- Resolve the error and retry the task, or select X or Mark as complete to remove the task.
- Verify the application tile displays on the End-User Dashboard.
