Zoom provisioning flow fails with the following error visible in the Okta dashboard:

Error message: Automatic provisioning of <user> to app Zoom failed: The credentials used to connect to the API were invalid; please check your configuration
 

• Zoom
• Provisioning
• Error

This error appears because the credentials used for creating the API connection are invalid. 

1. Go to Okta Admin Console and navigate to Applications > Zoom > Provisioning > Integration > Edit.

2. Click Re-authenticate with Zoom and type the correct credentials for the API. 

   3. Verify the connection is successful, and then click Save.
   4. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
   5. After identifying the failed task for the user that should be retried, click on Retry Selected.