Paylocity Provisioning Error "The Credentials used to connect to the API were Invalid; please check your configuration"
Oct 15, 2025
Okta Integration Network
Overview
Paylocity provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Paylocity failed: The credentials used to connect to the API were invalid; please check your configuration
Applies To
- Paylocity
- Provisioning
- Error
Cause
Solution
- Go to the Okta Admin Console and navigate to Applications > Applications > Paylocity > Provisioning > Integration. Then click the Edit button.
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Click Re-authenticate with Paylocity.
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A window will open with the Paylocity Login Page. Enter the SCIM user credentials that were set in Paylocity’s SSO Configuration. (These will not be the credentials normally used to log in to Paylocity to access the employee information). Documentation: Paylocity: Configuration Guide
- Back on the Provisioning page in Okta, a message will confirm the successful authentication. Click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After identifying the failed task for the user that should be retried, click on Retry Selected.
