Zendesk Push Group Error "Unable to update Group Push mapping target"
Jul 10, 2025
Okta Integration Network
Overview
Zendesk push group fails with the following error, visible in the Okta dashboard:
Unable to update Group Push mapping target App group
Applies To
- Zendesk
- Provisioning
- Group Push
- Okta Integration Network (OIN)
Cause
According to the Zendesk developer API Reference documentation, the Bulk Create Memberships API allows up to 100 agents to simultaneously be assigned to given groups. This indicates that Zendesk supports only 100 user assignments at a time from Okta.
This error is received because the number of App Group members in Okta exceeds the limit of 100 for the group required to push from Okta to Zendesk.
Solution
- A potential workaround to this limitation is to add only 100 users at a time to the group intended for pushing from Okta to Zendesk.
- Repeat step 1 until push all the required App Group members from Okta to Zendesk.
NOTE: If this workaround is not feasible for the use case, please contact ZENDESK Support for further assistance.
