Smartsheet Push Group Error "Unable to update Group Push mapping target App group: Error while removing user(s) from group: null"
Feb 9, 2026
Okta Integration Network
Overview
Smartsheet push group fails with the following error visible in the Okta dashboard:
Unable to update Group Push mapping target App group <group>: Error while removing user(s) from group <group>: null
Applies To
- Smartsheet
- Provisioning
- Push Groups
- Okta Integration Network
Cause
If all users in the group that was pushed have the status in Smartsheet as Active and they accepted the invitation to Smartsheet, then the push is successful.
If one of the users in the group that was pushed has Smartsheet status as Pending, the push is unsuccessful, and this error is received:
Unable to update Group Push mapping target App group <group>: Error while removing user(s) from group <group>: null
Solution
- Make sure all members of the affected Push Group are marked as Active within the Smartsheet application side.
- After the Pending users in Smartsheet are found and fixed, go to Okta Admin Console and navigate to Applications > Applications > Smartsheet > Push Groups, and attempt the perform a group push again.
