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VMware Workspace ONE Provisioning "Error while creating user: Errors reported by remote server: User create failed because this user already exists"
Okta Integration Network
Overview

VMware Workspace ONE provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <user> to app VMware Workspace ONE failed: Error while creating user <user>: . Errors reported by remote server: User create failed because this user already exists
 

Error

 
Applies To
  • VMware Workspace ONE
  • Provisioning
  • Error
Cause
The cause for this issue is Okta tried to create a specific user but encountered a conflict because the user already exists.
Solution
  1. After resolving the user conflict on the VMware Workspace ONE side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks. Tasks 
  2. After identifying the failed task for the user that should be retried, click on Retry Selected.

 

Related References

 
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VMware Workspace ONE Provisioning "Error while creating user: Errors reported by remote server: User create failed because this user already exists"