Microsoft Office 365 Application Icon is Missing on the End User's Dashboard
Last Updated:
Lifecycle Management
Okta Classic Engine
Okta Identity Engine
Overview
Microsoft Office 365 Application icon is missing on the end-user's dashboard.
Applies To
- Delegated authentication
- Microsoft Office 365 Provisioning (O365)
- Password Sync
Cause
Password Sync option is enabled.
Solution
If using Delegated Authentication with Okta (users log in to Okta using their AD passwords), Okta does not have a password to push to O365.
The solution is to disable the Password Sync option under Provisioning > To App.
