GayeongS.71429 (Customer) asked a question.
My demo tenant has been deleted
Hi everyone,
I'm reaching out because my demo tenant appears to have been deleted.
I created it on demo.okta.com a few months ago, and it was working fine through July 5th.
Starting around July 6th or 7th, I began getting a 404 error when trying to access it, and it looks like the tenant itself has been removed from the Demo Environments list.
I didn't receive any prior notice or warning about this.
Is there any way to restore this tenant, or recover the configuration/data that was in it?
Thank you
Hi @GayeongS.71429 (Customer) , Thank you for reaching out to the Okta Community!
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line at the numbers listed in this article (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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