T1_StephanW.91883 (Börse Stuttgart Digital) asked a question.
Hi community,
we had a successful launch for a certification campaign. But some of the reviewers didn't receive the email. Cannot find an event therefore within the logs. So how can we verify that the notification has been sent to all of the reviewers?
Any help is appreciated.
BR
Stephan
@T1_StephanW.91883 (Börse Stuttgart Digital) -- You cannot.
However, you can go the opposite direction and determine if a message "failed" to be accepted by the email delivery service Okta is leveraging (Sendgrid). With Okta if a delivery failure to Sendgrid occurs it will log it in the Okta System log. Additionally Sendgrid will list the address as an invalid target and won't try to send to them going forward.
The following article discusses this and shows how you can leverage an Okta API to manage clearing blocked addresses.
Finally, because of how email functions, there is no way for Okta or even Sendgrid to determine if a message actually made it all the way to the recipient.
From Okta's point of view Sendgrid either accepts a message or doesn't. If it doesn't we log it in the System Log.
From Sendgrids point of view your mail server (or mail service) either accepts their message or doesn't and Okta has no way to see what happens in the Sendgrid backend. However, from your mail server side (assuming an onprem solution) you likely can review logs of email sends from Sendgrid to your environment and determine if your mailserver sent an NDR.
From your mailserver (or mail service) the logs would need to be reviewed to determine if there was a delivery problem to the users inbox. The message could have been lost, flagged by an antispam and deleted, removed by mail rule, or just put in an unexpected "folder". There is no way for Okta to determine any of that.
I hope that clears this up.
Hi @TimL.58332 (Workflows) thanks for your detailed answer. I already checked the email flow within our Exchange Online and this emails just didn't reach out. So I will check then Okta system log now as you mentioned and will try to resolve it along your description. Again, thank you very much for your help in that.
BR
Stephan
Hi @TimL.58332 (Workflows) I managed to remove the users from the bounce list, thank therefore. But the following up question now is: Is there a possibility to resend the campaign emails to the reviewers?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
@T1_StephanW.91883 (Börse Stuttgart Digital) -- You cannot.
However, you can go the opposite direction and determine if a message "failed" to be accepted by the email delivery service Okta is leveraging (Sendgrid). With Okta if a delivery failure to Sendgrid occurs it will log it in the Okta System log. Additionally Sendgrid will list the address as an invalid target and won't try to send to them going forward.
The following article discusses this and shows how you can leverage an Okta API to manage clearing blocked addresses.
https://support.okta.com/help/s/article/How-to-unblock-an-email-address-from-the-Okta-email-address-bounce-list-via-API?language=en_US
Finally, because of how email functions, there is no way for Okta or even Sendgrid to determine if a message actually made it all the way to the recipient.
From Okta's point of view Sendgrid either accepts a message or doesn't. If it doesn't we log it in the System Log.
From Sendgrids point of view your mail server (or mail service) either accepts their message or doesn't and Okta has no way to see what happens in the Sendgrid backend. However, from your mail server side (assuming an onprem solution) you likely can review logs of email sends from Sendgrid to your environment and determine if your mailserver sent an NDR.
From your mailserver (or mail service) the logs would need to be reviewed to determine if there was a delivery problem to the users inbox. The message could have been lost, flagged by an antispam and deleted, removed by mail rule, or just put in an unexpected "folder". There is no way for Okta to determine any of that.
I hope that clears this up.