SupradeepB.71224 (Customer) asked a question.
Locked Out of Okta Partner Account - Need MFA Reset Assistance
Hi Team,
Due to MDM-based testing on my device, my Okta Verify app was deleted, and I am now completely locked out of my Okta Partner account as I’m unable to complete MFA verification.
I no longer have access to the enrolled Okta Verify factor and cannot sign in to reset or re-enroll it from my side.
I have already emailed partners@okta.com but haven’t received any response yet.
Could someone please suggest how I can reset my MFA or help me regain access to my account?
This is impacting my access to the Okta Partner Forum and related resources.
I would really appreciate your support.
Thank you,
S B
Hi @SupradeepB.71224 (Customer) , Thank you for reaching out to the Okta Community!
Unfortunately, Partner accounts are outside of the Okta Community team's scope.
If you have a registered paid account and Case Admin/Super Admin permissions, please open a support case directly or call the support line, otherwise emailing our colleagues at partners@okta.com is the way to go.
Regards.
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