User17393335549598526792 (Customer) asked a question.
How to Reset MFA for Okta Developer Account? - LOCKED OUT!!!
I have a problem with no identifiable solution. I have an Okta developer account and it looks like my corporate account / mdm overwrote my verify install and i have lost my two factor registration in verify. I am trying to get this unlocked and have all the verifiable information to show i own the account but support wont help me and are directing me here.
Is there someone in this forums that can assist me? This has been ongoing with support for two weeks of back and forth email and I feel like I'm at a dead end.
Hello @User17393335549598526792 (Customer) , thank you for contacting Okta Community.
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. There is a chance for a paid account to be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
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