User17701983935681775947 (Customer) asked a question.
Hi team,
We are locked out of our Okta org due to an MFA device issue.
Situation:
- There were two devices enrolled earlier
- One device (mine) is no longer available
- The only remaining enrolled device is an iPhone belonging to another user
- We do NOT have an active Super Admin session available
- Login attempts now result in a 403 / access blocked
Because MFA is required and the available device is not accessible to me, I cannot complete authentication or access the Admin Console.
Request:
What is the correct recovery process when:
- MFA is enforced
- The admin’s enrolled device is no longer available
- Only another user’s device remains
- No Super Admin can currently log in
Please advise on admin recovery / escalation steps. We can provide org or domain ownership verification if required.
Thanks.
Hello @User17701983935681775947 (Customer) Thank you for posting on our Community page!
It depends on what type of service you have with Okta.
If you have a Paid service with Okta, you can open a case and Support will be able to reset your MFA and further help you in recovering the account.
If you have a Free Integrator/Trial/Developer account, unfortunately these type of services do not have access to Support and there no way for us to provide further assistance.
You may, however, create a new free trial/Developer account. We encourage you to always have a brake gals account for these type of situations.
Thank you for reaching out to our Community and have a great day!
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