정보기술팀김.61125 (Customer) asked a question.
Due to replacement of smartphone, MFA authentication step failed and I cannot access admin page of occ account.
I have no way to contact the support team so I am leaving this message here.
I am an IT manager of Okta service.
- There are two admin accounts in the company. Both accounts require Okta verify authentication when trying to access the admin page.
- The admin account's smart phone device was replaced. Previous device has been initialized and verify authentication is not possible.
- Please disable Verify MFA authentication for the company admin account. You can verify my identity in various ways, such as by phone SMS, email, or video call.
Hello @정보기술팀김.61125 (Customer) Thank you for posting on our Community page!
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
Additionally while Okta verify is not required, and MFA for the account is required.
For additional assistance on this matter please send us an email at community@okta.com with your username and Okta org and we will do our to provide assistance from that side.
Thank you for reaching out to our Community and have a great day!
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