DanS.52901 (Customer) asked a question.
Can't Set Up a Log Stream or Open a Support Ticket with a Developer Account
I have an Okta Developer account, and I'm struggling to set up an AWS EventBridge LogStream based on the logs in my account. I'm attempting to follow the instructions in https://help.okta.com/en-us/content/topics/reports/log-streaming/add-aws-eb-log-stream.htm, but there is no Log Streaming section in my portal
I see that other people have had similar issues in the past and been asked to open a support ticket
- https://devforum.okta.com/t/logstreams-support-for-developer-accounts/24753
- https://devforum.okta.com/t/enabling-log-streaming/26746/7
It seems I cannot do this either - I'm shown a "You Do Not Have Access to Create a Case" message when I click "Get support"
Hello @DanS.52901 (Customer) Thank you for posting on our Community page!
This is a feature that needs to be enabled on the Organisation, only after that you can set it up.
There is a self-service option to enable some feature in the Settings-> Features, you can try to see if this feature is there.
If it's not, unfortunately Feature enablement for Developer is currently not available. However, if you have access to a paid tenant then you can open a case with Support from that side to get this enable for your developer tenant.
Thank you for reaching out to our Community and have a great day!
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