v24rk (v24rk) asked a question.
Given the changes to support for trial accounts (https://support.okta.com/help/s/article/workforce-identity-cloud-free-trial-account-support-policy-change), it seems impossible to contact support to request a change to the subdomain of the trial account.
Has anyone been able to do this? If so, can you please share how?
Hello @v24rk (v24rk) , thank you for contacting Okta Community.
Opening a support ticket is a feature available to paid accounts, as stated in the policy change article you linked.
Additional features like changing the subdomain are available to paid accounts upon request. However, some features may imply an additional cost. If you are interested in getting a paid account, you can contact our Sales team. They would be able to provide you with a personalized offer, including all the features you need. You can also check out our pricing page for our payment plans.
Regards.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @v24rk (v24rk) , thank you for contacting Okta Community.
Opening a support ticket is a feature available to paid accounts, as stated in the policy change article you linked.
Additional features like changing the subdomain are available to paid accounts upon request. However, some features may imply an additional cost. If you are interested in getting a paid account, you can contact our Sales team. They would be able to provide you with a personalized offer, including all the features you need. You can also check out our pricing page for our payment plans.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.