User16890106276155316957 (Customer) asked a question.
Hi All,
Need to change subdomain of newly created tenant. This can be done by Support only.
Previously contacting support allowed that.
Now it is not possible to log case the case as it is still as trial.
The change needs to be done before first user is added/linked otherwise every user will need to reregister.
What to do?
Thanks
Hello @User16890106276155316957 (Customer) Thank you for reacting out to our Community!
If you have a trial account we would recommend to reach out to your Account executive with Okta or reach out to our Sales department for additional assistance on the domain change.
https://www.okta.com/contact-sales/
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Hi Paul,
I tried that and no one cares, even based Palo Alto Networks | Okta there are included three support tickets per year. I really like to get this sorted out.
Thank you.
Michal
Hello @User16890106276155316957 (Customer) Please email us at community@okta.com with the admin account and the organisation in question and we will try to help you out.
--
Hi Paul,
Thank you for your response. At the end I was able to get this done through the multiple Okta channels.
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Hello @User16890106276155316957 (Customer) Thank you for reacting out to our Community!
If you have a trial account we would recommend to reach out to your Account executive with Okta or reach out to our Sales department for additional assistance on the domain change.
https://www.okta.com/contact-sales/
Community members help others by clicking Like or Select as Best on responses. Try it today.
Earn Today: New Okta Community Badges Have Arrived
Ask the Experts: Okta Device Access Product Team Now Thru 3/22