User16890106276155316957 (Customer) asked a question.
Hi All,
Need to change subdomain of newly created tenant. This can be done by Support only.
Previously contacting support allowed that.
Now it is not possible to log case the case as it is still as trial.
The change needs to be done before first user is added/linked otherwise every user will need to reregister.
What to do?
Thanks
Hello @User16890106276155316957 (Customer) Thank you for reacting out to our Community!
If you have a trial account we would recommend to reach out to your Account executive with Okta or reach out to our Sales department for additional assistance on the domain change.
https://www.okta.com/contact-sales/
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Hi Paul,
I tried that and no one cares, even based Palo Alto Networks | Okta there are included three support tickets per year. I really like to get this sorted out.
Thank you.
Michal
Hello @User16890106276155316957 (Customer) Please email us at community@okta.com with the admin account and the organisation in question and we will try to help you out.
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Hi Paul,
Thank you for your response. At the end I was able to get this done through the multiple Okta channels.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @User16890106276155316957 (Customer) Thank you for reacting out to our Community!
If you have a trial account we would recommend to reach out to your Account executive with Okta or reach out to our Sales department for additional assistance on the domain change.
https://www.okta.com/contact-sales/
Community members help others by clicking Like or Select as Best on responses. Try it today.
Earn Today: New Okta Community Badges Have Arrived
Ask the Experts: Okta Device Access Product Team Now Thru 3/22