User16439994676866655447 (Customer) asked a question.
dev-54147686.okta.com org can't login
We submitted an app on November 16, 2023, The app is also visible on the OIN webpage: https://www.okta.com/integrations/splashtop-secure-workspace/.
We would like to make some modifications to our Okta application, but we are unable to log in to our development account at https://dev-54147686.okta.com/. The issue appears to be caused by a misconfiguration in the login flow by one of our team members. Could you assist us in resetting this dev org: https://dev-54147686.okta.com/?
Hi @User16439994676866655447 (Customer) Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the recovery process mentioned in this article. Even though it might not be MFA related, the recovery process is the same.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of getting Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards,
Mihai N.
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