DJU.00400 (Customer) asked a question.
Since implementing ADSSO we sometimes see a kerberos authentication prompt when accessing Okta. The intranet sites list has been updated and the Automatic logon only in Intranet zone is set. What else would be causing this prompt? It lasts for over ten seconds unless cancelled.
Hello @DJU.00400 (Customer) Thank you for posting on our Community page!
I would recommend to review our Troubleshooting guide below:
If this does not work, I would recommend to Open a case with Support. Usually this prompt indicates a misconfiguration somewhere, but it would be hard to pinpoint without an in-depth troubleshooting.
Thank you for reaching out to our Community and have a great day!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @DJU.00400 (Customer) Thank you for posting on our Community page!
I would recommend to review our Troubleshooting guide below:
https://support.okta.com/help/s/article/Agentless-DSSO-Not-Working-After-Initial-Setup?language=en_US
If this does not work, I would recommend to Open a case with Support. Usually this prompt indicates a misconfiguration somewhere, but it would be hard to pinpoint without an in-depth troubleshooting.
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.