JohnPaulT.67567 (Customer) asked a question.
Has anyone completed the actions found in the link below yet? Were there any additional steps taken besides enabling the service account for AES encryption? Our concern is once this change is made, are there going to be kerberos ticket issues or will we be required to reboot all clients to generate a new ticket with AES. We are trying to plan for worse case scenario, primary with O365. Thanks!
There were several successful changes made with no problems being reported after the event. Most of them, like yours, wanted some additional information, and after doing the changes, reported no issues.
There was an instance where the service account user name and the AD user account name didn't match, and the agentless DSSO failed with a GSS_ERR. When this happens, you are returned to the default sign on-page and a GSS_ERR error appears in the SysLog. The service account user name and the AD user account are case sensitive and must match.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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There were several successful changes made with no problems being reported after the event. Most of them, like yours, wanted some additional information, and after doing the changes, reported no issues.
There was an instance where the service account user name and the AD user account name didn't match, and the agentless DSSO failed with a GSS_ERR. When this happens, you are returned to the default sign on-page and a GSS_ERR error appears in the SysLog. The service account user name and the AD user account are case sensitive and must match.