ttqrg (ttqrg) asked a question.
I was trying to disable MFA on the admin account, I disabled the OKTA verify sign on policy from Multifactor page under Security menu on the left.
Now I cannot login back again, the below image is what I get. Please help me
The registered email is {Redacted by Moderator}
OKTA Domain: {Redacted by Moderator}
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Hi @ttqrg (ttqrg) Thank you for reaching out to the Okta Community!
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing.
Beyond that, engaging our Okta Sales team to report this would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards,
Mihai N.
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Hey @Mihai N. (Okta, Inc.) , thanks for the reply.
Yes I understand MFA is mandated for all admin, few months back I added MFA to my account. I have been logging into the account using MFA until now.
Then when I tried to act smart and turn off the MFA from the Multifactor page on Settings menu, this happened.
Im not really sure why it was allowed to turn off MFA when OKTA knew I'd get locked out of my account.
Also I cannot open a case without logging in as Admin, and I cant login as Admin. If someone from the inside can enable MFA on my account, I feel I should be able to login with MFA code like usual.
Please help me , What do you suggest I do?
Thanks