User1740507877087664041 (Customer) asked a question.
Admins are unable to login after disabling OKTA Verify under the factor enrollments by mistake
I was trying to find a way to disable the default requirements for Multifactor Authentication
While exploring the options I landed on Security -> Multifactor -> Factor Enrollment and disabled the already configured Okta Verify
Now none of the admins are able to login:
Would like to know if there is a way to revert this change any how?
none of the super admins or admins are able to login
Looks like i do not have access to contact the OKTA support
Hello @User1740507877087664041 (Customer) Thank you for posting on our Community page!
n alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Thank you for reaching out to our Community and have a great day!
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