hey there!

I created a trial account (actually 3 now and counting) and keep locking myself out of them. I set up a password (stored it locally so I'm quite sure it is correct)

• but on the login page I get "unable to sign in" with no further info provided.
• when trying password recovery I get "Reset password is not allowed at this time. Please contact support for assistance."
• contacting support is not possible without signing in first which is a bit of a pickle... (hence the 3 accounts now and counting.
• being increasingly frustrated I trial to look on the website for ways to contact.
• spent 10 minutes on the hotline, but no one picket up the phone
• followed an link that suggested a contact email (literally called "email") on the website, that lead to a sales contact form.
• reached out via said form, no reply
• also tried the old support@okta.com email address, only got a message back that it was not active anymore
• as a last resort I tried the chatbot, that only offered to schedule a call with your sales staff, but the times provided are outside of my working hours
• bonus: clicking the activation link in the email the first time results in a non-descript server error, following it a second time works though.

You are making it very hard to actually evaluate your product for our needs. I would have moved moved on a long time already and, you might have guessed it, I'm already slightly frustrated.

please someone reach out to me via the email provided in my account, so that we can finally sort this out.

PS: it is likely that I'm unable to signin again with this account once I sign out. that means I'm likely unable to see or act on any replies here.