yhhxr (yhhxr) asked a question.
Okta ASA Scale Agent Error - Authentication Token Expired
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After having user upgrade to ScaleFT 1.68.2.msi, user is unable to connect to any server through ASA. I have verified the connection is only occurring with this user, as others are able to connect to these same servers. During troubleshooting, I rolled the user back to ScaleFT 1.65.0, however, user continues to experience same issue.
Only other factor that may be playing a role here is the VDI the user needs to use given the requirements of the contract. Looking for other steps to troubleshoot to resolve issue.
Hi, @yhhxr (yhhxr)
Thank you for posting on our Community page!
Please check the following article that might be of use:
https://support.okta.com/help/s/article/ASA-Authentication-Token-Expired?language=en_US
Thank you for reaching out to our Community and have a great day!
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@yhhxr (yhhxr)
Additionally, if you did not incrementally upgrade to 1.67.4 or update your apt/yum configuration depending on the OS you’re updating and the version you are updating from is an old enough build, you could be affected by this:
https://help.okta.com/asa/en-us/Content/Topics/ReleaseNotes/advanced-server-access-release-notes.htm#:~:text=February%2022%[…]%20FreeBSD%3A%201.67.4
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Watch and Learn: New Okta how-to videos, plus what's new this month in the May newsletter.
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Community members help others by clicking Like or Select as Best on responses. Try it today.
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