Issues getting RDP to work with Okta ASA; Errors using both AD-joined and agent based connections

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0D54z00009jHdxVCASOkta Identity EngineAdvanced Server AccessAnswered2023-10-13T12:59:28.000Z2023-10-06T13:14:15.000Z2023-10-13T12:59:28.000Z

DamienB.89201 (Customer) asked a question.

October 6, 2023 at 1:14 PM

Issues getting RDP to work with Okta ASA; Errors using both AD-joined and agent based connections

I'm having issues gettin RDP to work on my Mac (using RoyalTSX) or my Windows workstation. With the AD-joined machines i get the error "No valid user access methods for this server." and with the agent-based connection I get RDP Handshake failed: rpc error: code = Unimplemented desc = support for RDP not available". I can directly RDP into these servers just fine. I assume there is some configuration that i'm missing. Any assistance would be appreciated!

Top Rated Answers

DamienB.89201 (Customer)
3 years ago
I was able to get it working with the help of support. The issue was the yaml file on the gateway. It was missing a space where it defined the RDP attributes. Here's a sample of the config that works:

RDP:
Enabled: True
#DangerouslyIgnoreServerCertificates: True
TrustedCAsDir: /etc/sft/trusted-rdp-certs
VerboseLogging: True
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All Answers

Paul S. (Okta, Inc.)
3 years ago
Hello @DamienB.89201 (Customer) Thank you for reacting out to our Community!

Please see these troubleshooting guides that will assist in solving these issues:
https://support.okta.com/help/s/article/rdp-via-asa-ad-joined-feature-failing-with-no-valid-user-access-methods-for-this-server?language=en_US
https://support.okta.com/help/s/article/Troubleshooting-Okta-MFA-Credential-Provider-RDP-Errors?language=en_US

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- DamienB.89201 (Customer)
  3 years ago
  I tried this and it didn't work. Maybe i'm doing something wrong.
  Expand Post
- DamienB.89201 (Customer)
  3 years ago
  I figured out what i needed to do to fix that. I added the mapping on the wrong side. Now i get the error: RDP handshake failed: rpc error: code = Unimplemented desc = support for RDP not available
  
  Expand Post
DamienB.89201 (Customer)
3 years ago
I was able to get it working with the help of support. The issue was the yaml file on the gateway. It was missing a space where it defined the RDP attributes. Here's a sample of the config that works:

RDP:
Enabled: True
#DangerouslyIgnoreServerCertificates: True
TrustedCAsDir: /etc/sft/trusted-rdp-certs
VerboseLogging: True
Expand Post
Selected as Best

This question is closed.

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Issues getting RDP to work with Okta ASA; Errors using both AD-joined and agent based connections