SudarshanS.11837 (Customer) asked a question.
Problem observed:
The user switched to entering the code from the app since the push notification was not arriving, and since the change, the app has always been crashing.
We tried to reinstall the app, but still face the same issue.
Okta Verify - latest Android version
Mobile phone used - POCOphone F1
Mobile OS - Android 10
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @SudarshanS.11837 (Customer) , Thank you for reaching out to the Okta Community!
Check your device to confirm that these conditions are met:
A) The device time and time zone are set to Automatic. If they are already set to Automatic, restart your device to allow your device time to sync.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
E) Ensure that battery optimization settings don’t restrict Okta Verify from functioning.
Beyond that, you will have to rule out environmental reasons by attempting to reproduce the issue on a different device.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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