DamienC.85823 (Customer) asked a question.
OKTA Verify - Factory Reset Android Phone
An android phone requires a factory reset to resolve some issues unrelated to OKTA Verify. Is there any way to backup and restore the OKTA verify accounts without having to re-enrol. The phone has over 150 accounts and the user would rather not have to re-enrol after the factory reset.
NOTE: This would be a controlled factory reset, not a 'lost/new phone' or 'accidental app deletion' or 'accidental factory reset'. If this can't be done the user will have to persist with the other issues on the phone.
Hi Damien,
Thank you for reaching out on our community portal. My name is Andrei from Okta support.
Unfortunately, this is not possible at this point. There is currently a feature already submitted regarding this in the url below:
https://ideas.okta.com/app/#/case/107700
This page is closely monitored by Engineering and used to filter and consider ideas for future implementation.
Thank you,
Andrei Popescu
Technical Support Engineer
Okta Global Customer Care