0mqi8 (0mqi8) asked a question.
When logging in from home network, user gets 403 error indicating lack of permissions to run -sign-in.min.js. Yet when user makes use of a hotspot on their phone (instead of their home network) the login works fine. Their home network appears to work fine for everything else.
Hi @0mqi8 (0mqi8),
Thank you for posting on the Okta community page!
I did some research regarding the behaviour that your user is encountering and this 403 Access Forbidden error might be caused due to some Blocklist network zones configured in your Okta tenant, therefore I would recommend to double check those settings and make sure that the IP used when the user is authenticating from home network is not added there.
Additionally, I would suggest to check the system logs for this users and see if any additional information can be found there that could indicate the root cause of the issue. You could also try to capture a HAR file while the issue is being reproduced to identify why the user receives this error message.
My advice would be to also leverage the Okta Developer forums for this type of questions and take advantage of their expertise.
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Thanks for the help. The issue seems to have resolved itself. (Or it is was resolved by their ISP.) From your answer above, perhaps their Internet provider was not properly assigning a valid IP address.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @0mqi8 (0mqi8),
Thank you for posting on the Okta community page!
I did some research regarding the behaviour that your user is encountering and this 403 Access Forbidden error might be caused due to some Blocklist network zones configured in your Okta tenant, therefore I would recommend to double check those settings and make sure that the IP used when the user is authenticating from home network is not added there.
Additionally, I would suggest to check the system logs for this users and see if any additional information can be found there that could indicate the root cause of the issue. You could also try to capture a HAR file while the issue is being reproduced to identify why the user receives this error message.
My advice would be to also leverage the Okta Developer forums for this type of questions and take advantage of their expertise.
------------------------------------------------------------------------------------------------------------------------------------------------
Community members help others by clicking Like or Select as Best on responses. Try it today.