Users with non-ASCII character names cannot be imported from ServiceNow

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0D54z00008WV8t0CADOkta Classic EngineUniversal DirectoryAnswered2026-03-28T09:00:26.000Z2022-12-12T07:51:31.000Z2022-12-15T07:18:30.000Z

1rkxw (1rkxw) asked a question.

December 12, 2022 at 7:51 AM

Users with non-ASCII character names cannot be imported from ServiceNow

We are using ServiceNow UD to integrate user accounts.

We want to import some users from ServiceNow into Okta.

However, users with first names that begin with non-ASCII characters are not listed in Import Results.

It seems that if the first name starts with an ASCII character, the user will be listed.

The number of imported users need review is the same in both cases.

e.g.

"太郎山田" -> FAIL

"Taro Yamada" -> PASS

"Taro 山田" -> PASS

"a太郎山田" -> PASS

Is there any other solution than changing the user's first and last name to alphabetical characters?

Or is it a problem with the display process of the listings?

Top Rated Answers

a0n5s (a0n5s)
3 years ago
it can import Chinse first name and lastname from ldap to Okta. I think it is not non-ASCII issue.
Image is not available
Could you provide the import logs. what's the error message in the system log?
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All Answers

a0n5s (a0n5s)
3 years ago
it can import Chinse first name and lastname from ldap to Okta. I think it is not non-ASCII issue.
Image is not available
Could you provide the import logs. what's the error message in the system log?
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Selected as Best
1rkxw (1rkxw)
3 years ago
Thank you for your response.

I tried importing from another ServiceNow instance, and it can import users with names that have non-ASCII characters at the beginning.
As you say, it may not be non-ASCII issue.

I can't provide the import log for the case, but I did not see any error messages in the log.

I will look into this some more to see if there are other causes.
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This question is closed.

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Users with non-ASCII character names cannot be imported from ServiceNow