aof1t (aof1t) asked a question.
Hi There,
So I switched my phone and MFA for Facebook through OKTA didn't get transferred. Did anyone else face this issue?
Thanks,
Ken
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hello @aof1t (aof1t),
Thank you for posting.
Okta Verify works by binding to your physical phone hardware and the installed software instance. Okta Verify only works on one device for each Okta account. Uninstalling Okta Verify, Changing Phones, Transferring or Restoring your Phone Data, using Mobile Phone Cleaning Apps, or Resetting your Phone are some of the things that may result in the binding being broken between your phone and Okta Verify, and you will need to re-enroll your device in Okta Verify.
To do this, you’ll need to contact your organization's IT department.
In case that you are using an IOS device please check the following link with information:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-mng-account-details-ios.htm
Otherwise, if you are using an Android device please check the following link:
https://help.okta.com/eu/en-us/Content/Topics/end-user/ov-reset-register.htm?cshid=csh-user-ov-reset-register
Regards,
Natalia
Okta Inc.
Hi @User16254393570754125507 (Okta) - Thanks for your reply.
So, that's what I did when I had to reset my MFA for my Ogilvy Account and WPP IT fixed it.
How does it work for Facebook? Do I need to reach out to Facebook IT OR WPP IT can reset it? Let me know.
Thanks,
Ken
Hi @ypl3p (ypl3p) and @aof1t (aof1t) ,
I have faced the same issue as Kenneth... I cant log in on my facebook because it requires my generating code from Okta Verify, which dissapeared when I installed my knew iPhone. Is there some way to reconnect this Okta MFA with Facebook? The issue is that I need a code from Okta to get in to my Facebook MFA settings, but Okta needs to provide me with a code like that..
Any news on the troubleshooting here? It appears that Kenneth and me are not the only ones this happened for.
Regards
Lars
Is there a way we can reset this so we can log back on?
Thanks,
Ken
KENNETH MONIS
Senior Account Director
[Memac Ogilvy]
Al Saqr Business Tower 24th Floor
Sheikh Zayed Road
Dubai
P.O.Box 74170
[https://assets.ogilvy.com/truffles_email/wwit_signatures/2018EMAILSIGNATURE_Memac_dots.png]
T +971 4 305 0213
M +971 56 4279792
Twitter: @Ogilvy<https://www.twitter.com/Ogilvy>
Facebook: @Ogilvy<https://facebook.com/Ogilvy>
ogilvy.com<https://www.ogilvy.com/> | memacogilvy.com <http://www.memacogilvy.com/> <http://www.memacogilvy.com/>
Thanks,
Ken
KENNETH MONIS
Senior Account Director
[Memac Ogilvy]
Al Saqr Business Tower 24th Floor
Sheikh Zayed Road
Dubai
P.O.Box 74170
[https://assets.ogilvy.com/truffles_email/wwit_signatures/2018EMAILSIGNATURE_Memac_dots.png]
T +971 4 305 0213
M +971 56 4279792
Twitter: @Ogilvy<https://www.twitter.com/Ogilvy>
Facebook: @Ogilvy<https://facebook.com/Ogilvy>
ogilvy.com<https://www.ogilvy.com/> | memacogilvy.com <http://www.memacogilvy.com/> <http://www.memacogilvy.com/>