00uwqxphfHZZCGGKo351.5632069269073962E12 (TPICAP) asked a question.
Hi i am admin on my own developers sandbox and it returns with "You do not have permission to access your account at this time. If you're wondering why this is happening, please contact your administrator.". i have the correct credentials but unable to login. Can somebody help.
Hello @00uwqxphfHZZCGGKo351.5632069269073962E12 (TPICAP) , thank you for contacting Okta Community.
From the information you provided, I cannot tell exactly why you have lost access. However, it is common for administrators to not have an MFA factor setup or to disable the only one set up. MFA is mandatory for all users with admin-level permissions. Failing to set up MFA or disabling the only one available will result in a lockout.
If you lose access to your org's Admin Console, regardless of the reason, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. There is a chance for a paid account to be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @00uwqxphfHZZCGGKo351.5632069269073962E12 (TPICAP) , thank you for contacting Okta Community.
From the information you provided, I cannot tell exactly why you have lost access. However, it is common for administrators to not have an MFA factor setup or to disable the only one set up. MFA is mandatory for all users with admin-level permissions. Failing to set up MFA or disabling the only one available will result in a lockout.
If you lose access to your org's Admin Console, regardless of the reason, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. There is a chance for a paid account to be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.