I'm the admin for our company's UKG platform. We continuously hear from new employees (and even some legacy employees) that they are having trouble getting into UKG from Okta.

Here is what I typically hear:

* If employee presses UKG tile on Okta then they get a "session has expired" error message. They have cleared their cache and browsers. Additionally these new employees confirm they haven't ever previously signed into UKG. We expect new employees to click on the tab, confirm identity (though providing SSN, name, then clicking on a link in an authorizing email that Okta sends) then get into their UKG accounts after some initial setup steps. But these other new employees don't have that happening. I can confirm they are active in UKG and have nothing missing on their user accounts. The weird thing is that UKG is showing as though they HAVE logged in even when they attempt to access it, even though they get the "your session has expired" error message.

* Some employees get directed to UKG after clicking on the tile in OKTA but it immediately signs them out and, again, tells them their session is expired.

Could you please help? THank you so much in advance!