y9s1k (y9s1k) asked a question.
Box connect link
We have a user which is unable to open en direct link from Box. If the user clicks on the link she is asked to login to Okta after that it forwards her to Box, then i shows the error message that she has no access to the Box App.
If the user goed to Okta and then opens Box App everything works fine. If she then opens the direct link it sometimes works and sometimes it doesn't. (with the same link)
Anyone has an idea why this is happening, all other users have no issue.
Do you have a copy of the error? Does the box link the user is clicking on belong to your box environment or another box environment?