User16969482359815428515 (Customer) asked a question.
An error occurred while provisioning Dropbox BusinessAutomatic provisioning of user to app Dropbox Business failed: The credentials used to connect to the API were invalid
Good morning, I'm having an error message when assigning a Dropbox Business license to a user using OKta automatic sync, it shows the following message: An error occurred while provisioning Dropbox Business
Automatic provisioning of user to app Dropbox Business failed: The credentials used to connect to the API were invalid; Please check your configuration
[Edited by Moderators]
Hello @User16969482359815428515 (Customer) Thank you for posting on our Community page!
The issue seems to be the Provisioning account used for the API integration. Try to re-enter the credential for the account use and re-login to enable provisioning back.
Please also see doc below:
https://support.okta.com/help/s/article/namely-provisioning-error-the-credentials-used-to-connect-to-the-api-were-invalid-please-check-your-configuration?language=en_US
Thank you for reaching out to our Community and have a great day!
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The options are as follows? Must it be done with the super administrator account or is it enough that you are an administrator?
Generating this procedure will generate unavailability in the service, the connection with all the users already synchronized is lost, or what scope this synchronization has.
Hello @User16969482359815428515 (Customer) The account used needs to be the highest account on DropBox account.
Thank you for reaching out to our Community and have a great day!
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Generating this procedure will generate unavailability in the service, the connection with all the users already synchronized is lost, or what scope this synchronization has.
Please, could you share with me the procedure to place the new key that is going to be generated in the synchronization you mentioned. Since I don't have that information.
Hello @User16969482359815428515 (Customer) I would recommend at this time to open a case with Support just to be sure everything is reviewed properly and the required changes are done accordingly.