pe8lf (pe8lf) asked a question.
new phone. I can not receive any push notificatins. How can this be fixed
Unable to receive push notifications on new phone
- sergiu.Costea1.5343792916171697E12 (Vendor Management)
Hi Anthony,
Thank you for posting on the Okta Help Center.
When changing your device that had the MFA factor configured (Okta Verify , Duo Security, Google Authenticator), you'll have to reach out to one of your Okta admins to reset the specific MFA factor then enroll into the MFA Factor using your new phone / device.
If MFA is not required to access your Okta org from specific locations / Network Zones, you can access your Okta Home Dashboard > Settings > Edit Profile > Extra Verification > Reset MFA.
Additional information regarding Okta multifactor can be found in the below KB's:
https://help.okta.com/en/prod/Content/Topics/Security/MFA.htm
https://support.okta.com/help/s/article/End-User-FAQ
If you'll have any questions or require assistance, please open a case with Okta Support.
Kind regards,
Sergiu Costea
Technical Support Engineer
Okta Global Customer Care
Expand Post
This question is closed.
Hi Anthony,
Thank you for posting on the Okta Help Center.
When changing your device that had the MFA factor configured (Okta Verify , Duo Security, Google Authenticator), you'll have to reach out to one of your Okta admins to reset the specific MFA factor then enroll into the MFA Factor using your new phone / device.
If MFA is not required to access your Okta org from specific locations / Network Zones, you can access your Okta Home Dashboard > Settings > Edit Profile > Extra Verification > Reset MFA.
Additional information regarding Okta multifactor can be found in the below KB's:
https://help.okta.com/en/prod/Content/Topics/Security/MFA.htm
https://support.okta.com/help/s/article/End-User-FAQ
If you'll have any questions or require assistance, please open a case with Okta Support.
Kind regards,
Sergiu Costea
Technical Support Engineer
Okta Global Customer Care